Processing Items

The items that you receive have to be processed in a good and efficient way. Baxx is build to help you do exactly this. You're able to check and buy the items, while at the same time communicating with your customer.

At Baxx we recommend working in a way that helps you know where every item is at all times. Check our optimized workflow below.

Workflow

Receiving

1. Item(s) get delivered at your facility.

2. Search for the item(s) at the Orderpage.

3. Check if the item(s) are present and add a status for each one. Print labels (through you Printnode integration) and put them on the products.

If set-up correctly, your customer will get an email after you added the 'received' status to the timeline.

Testing

1. Check your item(s) according to your own methods (i.e. a checklist or software tools like Phonecheck).

2. Add statusses accordingly. If you received a different item, or the item is in a different state than expected, you can use statusses like: 'Waiting for customer', 'Locked' or 'Refused'.

Waiting for customer reaction

If something comes up during checking and testing the item you can communicate this to the customer. In this example we have received an iPhone with a broken display, but this wasn't clear from the questionnaire that the customer answered.

1. Change the status to 'Waiting for customer reaction'

2. Edit the price manually, or recalculate the offer through answering the questionnaire

3. Select defect: 'Screen broken'

4. Optional: add a picture through the QR code

5. An email is generated automatically. Click 'save' to add the status and send the customer the new offer.

The customer will receive an email with the options to accept or decline your offer. When the decision is made the status 'Customer accepted' or 'Customer refused' will be added.

Locked

If a product is locked you can communicate this through this status. In example a mobile phone with a 'Find my' or passcode lock is impossible to test. When you select this status the customer will receive an email asking to remove it's lock, or to provide the passcode.

After providing this code through a landing page, the status will be updated to 'Customer unlocked'.

Purchase

If the product has been checked, test and ready to be bought you add the 'Purchased' status. While adding the status, the price field is the definitive price you're paying to the customer. It will also generate an email for the customer to inform them about the finalization of the buyback. After, you're ready to export your SEPA payment file.

Making payments

Learn more about creating batch payments through SEPA.