Statuses

During evey step of the journey of processing an order every product is given a status. A status can include a message for internal use and an email to send to the customer. In the order screen you can use status filters as todo lists. A status can be added but not removed, mistakes or ommisions can be corrected by adding a new status. Every status holds the name of the user that created the status as well as the date and time of creation. Statusses can be given a custom name and color. Status filter buttons can be disabled.

Flow of statusses in Baxx

Standard Statuses

A standard status is a status that is used for most of the items that you are processing.

Status	Used for
Expected	First status. Once a customer registers an item on your buyback portal, the item gets this status.
Received	When you received the item.
Tested	When you checked the item.
Purchased	You bought the item, it's ready for payment.
Paid	The item has been paid.
Canceled	When an Expected item hasn't been received after a set period of time.

Exception Statuses

An exception status is used when an item does not match the expected product. This can happen when a customer sends a different item, or when an item has defects that weren't made clear by the customer.

Status	Used for
Waiting for customer reaction	Used when an item is not as expected. This could be because it's a different item, or the item is in a different condition that wasn't made clear through the answers in the questionnaire. Customers will be sent an email with a new offer. They can accept or decline this offer from the email.
Locked	The item is locked, while this wasn't made clear by the customer. This is mostly seen for mobile devices that are locked through a passcode, Find my or Samsung and Google locks.
Customer unlocked	Customer has remotely unlocked the item or has sent you the needed passcodes.
Customer accepted	Customer has accepted the new offer. Item is now ready to be further processed.
Customer refused	Customer has declined the new offer. You can send customer a new offer, return the item to customer for free, or ask customer to pay for the item to be returned.
Waiting for customer payment	If you want to be compensated by a customer when you return an item to them. You can send them a payment request in this status.
Refused	The item has been returned to the customer. A shipping label can be generated in this status.

Baxx users are able to add a status to a timeline of an item. A statusupdate is definitive and can't be altered or deleted. It's visible for all other users. For some statuses it's possible to automatically sent an predefined email to the customer.